Frequently Asked Questions
Everything you need to know about enhancing your living space with Bright Residence.
What is the typical shipping timeframe for furniture items?
Most of our standard home decor items ship within 3-5 business days. Larger furniture pieces require specialized freight handling and typically arrive within 10-14 business days depending on your location.
Do you offer international shipping?
Currently, Bright Residence ships exclusively within the continental United States and Canada to ensure the safety and integrity of our fragile home goods during transit.
What is your return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery and final sale items are non-returnable.
How can I track the status of my order?
Once your order is processed, you will receive an email confirmation with a tracking number. You can also view your order status by logging into your Bright Residence account dashboard.
Are your materials sustainably sourced?
We prioritize sustainability by partnering with manufacturers who use FSC-certified wood and eco-friendly textiles. Detailed material information is available on each individual product page.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any damage, contact our support team within 48 hours of delivery with photos of the damage and the packaging to initiate a replacement.